Support policy
- Included with Datum: help with theme settings and sections, setting up vehicle fitment, fixing bugs in the theme, and questions about updates.
- Reply time: within two business days, Monday to Friday.
- Not included: custom design or code changes, help with third-party apps, and fixing code you or someone else changed. For custom work we recommend hiring a Shopify Partner.
- Changing theme code: always duplicate your theme first (Online Store > Themes > Actions > Duplicate), so you can go back.